Job Description

Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

The Business Analyst is an established performer that works to facilitate and support CRM applications and projects by utilizing strong knowledge of industry practices and standards. This role will collaborate with various departments to understand business needs, document requirements, and analyze data to inform business decisions.

What you’ll do:

• Work on projects and assignments as part of a large work team to support business owners.
• Perform accurate analyses, conduct research, and draw meaningful conclusions about potential job/work-area impacts.
• Provide functional and technical support on CRM projects.
• Draw from prior experience, interpret facts, and identify incomplete data/anomalies to solve problems.
• Assist when needed with the development, configuration and testing of CRM applications, under the guidance of a senior team member.
• Analyze data to identify trends, patterns, and insights that can inform business decision-making.
• Utilize tools and techniques to extract valuable information from diverse datasets.
• Serve as a Second-tier support provider for sales support, troubleshooting, and research and resolution of issues.
• Assist in testing new system modules or system improvements in cooperation with the QA Teams.
• Fully understand the complete CRM processes from a functional viewpoint so problems can be easily identified in the correct context and efficient problem resolution can be guaranteed.
• Generate and maintain comprehensive documentation, including business requirements, process flows, and technical specifications.
• Create reports and dashboards to communicate key performance indicators (KPIs) and insights.
• Perform other duties as needed.

What you have:

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 2-4 years’ relevant experience or equivalent education and/or experience.
• Preferred Salesforce Administration Certifications.
• Experience with other CRM applications desirable; SAP preferred.

What you’re good at:

• Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

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Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

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